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Lead time for custom orders is running about 2 weeks, depending on the size and complexity of the
design. When placing your order, you will need to have an idea of style and color theme. If you
have a swatch of fabric from your decor that you want matched, you will need to send a sample to
me. Also you will need to determine what size you prefer if you are ordering a cross. Be as
specific as you can be, a lengthy email might be required in order to get the necessary
information needed, to achieve the look you desire.
It is not unusual for me to see a picture in a magazine and love the color combination so much
that I design a cross that could be put into that picture. So, if you see something in your
favorite decorating magazine, let me know or scan it and email it to me.
Remember to include with your order:
Your name, address and phone number ( if I have a question, I will be calling you!)
Size ( 6" is the most requested size wall cross, especially if ordering as a gift)
Type or Style of Cross (ex...Vintage (old looking), Shabby Chic ( distressed paint),
Rustic ( woodsy, masculine, earthy), Bling~Bling (dripping with jewels)
Color Choices
When you are ordering a necklace, please specify what length you prefer. Standard drop for the
wire cross pendants is 16". Some of my clients prefer a longer length for wearing with sweaters.
Pricing is estimated per order and dependent upon the size and complexity. After placing the
order, you will receive a confirmation with details and an estimate. 50% deposit is
require for all custom orders. When your order is completed you will receive notice,
included will be a picture of your order, pricing and shipping information. An invoice will be
generated, at that time you will pay the remaining balance. Order will be shipped after payment
is received. Usually, the whole process, from the day you order, to the time you receive it, is
about 2-3 weeks, unless your order is for more than one or two.
Payment terms are as follows: When you order via email, you will receive an invoice via email
and you have several choices in which to pay, options are shown below. When you order by phone,
your invoice will be sent to you by fax or snail mail. If you have an email address, an invoice
can be emailed to you. I accept Visa, Master Card, Discover and American Express as well as
personal checks, however, your order will not ship until funds have cleared and are in my account.
All returned checks will be subject to a $25.00 fee and will be held until provisions have been
made to settle your account.
Shipping: USPS Priority Mail ......Insurance is highly recommended, but only added if specified.
Shipping costs will be calculated and included with the notice of completion.
Order by Email: cjalbright@rustiqueart.com
Order by Phone: 469.585.8452
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